Contact

Contact LeilFinanz

We are here to help. For anything about your application, funds or documents, secure in-portal messaging is the safest and fastest way to reach us.

Your information is safe with us

Funds held by a regulated banking partner
Encrypted and GDPR-compliant by design
Honest money — itemised, to the cent
Built to WCAG 2.2 AA accessibility

Ways to reach us

Choose the channel that suits you

Anything involving your money, identity or documents should go through secure messaging so we can verify and help you safely.

Secure messaging

Recommended

Once you sign in, your messages are tied to your account and documents, so we can help you faster and keep your information private.

Email

For general, non-sensitive questions only. Never send passwords, full card numbers or identity documents by email — use secure messaging for anything about your money, identity or documents.

support@leilfinanz.com Browse the help hub

Support hours

Send a secure message at any time — our team responds within published service-level targets, with priority for anything affecting your funds or visa timeline.

Help us help you

What to include in your message

A few details help us understand and resolve your request faster.

Your name and the email on your account
The service you need help with (for example blocked account or insurance)
A short description of what happened or what you need
Any reference numbers shown in your account
Screenshots or documents, where they help explain the issue

Want to raise a formal concern? See our complaints procedure.