Support
Help & support
Whatever stage you are at, we are here to help. Secure messaging and tickets with clear response targets are available once you sign in — so every request is tied to your account and documents.
What we can help with
Support for every step of your journey
Choose a topic below. Inside your account, each request is routed to the right team.
Application
Starting, saving or resuming your guided application.
KYC & verification
Identity and document checks and their status.
Funding
Transferring the required amount to your blocked account.
Account
Profile, sign-in and account preferences.
Confirmation
Your official, verifiable proof-of-funds document.
Insurance
Travel, health and statutory cover questions.
Admission
University programmes and admission applications.
Scholarship
Finding, saving and tracking scholarships.
Employment
Roles, your profile and job applications.
Payout
Monthly releases after you arrive and activate.
Refund
Refund questions, eligibility and requests.
Technical
Website, sign-in or document issues.
Complaint
Raise a concern through our complaints procedure.
How support works
Secure messaging, with clear response targets
Support lives inside your account, so we can help you faster and keep your information private.
- 1
Sign in
Open secure messaging from your account — your details and documents are already in context.
- 2
Choose a category
Pick the area you need help with so your request reaches the right team.
- 3
Send a secure message
Describe your question and attach anything relevant. Everything stays inside your account.
- 4
Track with SLAs
Follow your ticket with clear status and service-level response targets until it is resolved.
Need help right now?
Sign in to message our team securely, or browse answers to common questions.